Delaware SHRM - How To Deal With Difficult People

Register at:  
https://deshrm.org/meetinginfo.php?id=14&ts=1642007888

Description:

In this webinar, you will learn how to actively listen, manage emotions, and deal with difficult personalities in stressful work environments. The training will incorporate video clips, PowerPoint, handouts, breakout sessions to practice skills, and group discussion. Participants will walk away with skills and knowledge that help with group communication dynamics and engagement.

Credits: 

Earn 1 SHRM/HRCI credit by participating! 

Speaker: 

Danielle Vota, M.P.A.
Conflict Resolution Practitioner
Institute for Public Administration, Biden School of Public Policy & Administration 
University of Delaware 

Danielle Vota is a Conflict Resolution Practitioner, Mediator, and Facilitator for the Institute of Public Administration at the University of Delaware. Mrs. Vota co-manages The Special Education Partnership for the Amicable Resolution of Conflict (SPARC) program and delivers customized trainings offered through the Conflict Resolution Program. She is also a 2nd Lieutenant Quartermaster in the Delaware Army National Guard. Mrs. Vota has a Master of Public Administration degree and undergraduate degree in Public Policy from the University of Delaware.

Want to learn more from Danielle on the subject of Conflict Resolution and Mediation? Register for her training at the University of Delaware here.

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